3) Courses
The Company offers a range of language level options from beginner to advanced. Upon arrival, all students (except absolute beginners) will take a written or oral test to determine at what level they should begin their studies. The number of course lessons corresponds to the particular school's practice and one lesson may last from 40-60 minutes - the number of minutes per lesson is usually shown in our page of prices, in the section called “general characteristics”. The exact number of hours shown in our website may be somewhat reduced due to the initial level test which usually takes place on the first Monday of the course (sometimes no classes are missed, often the first 2 lessons are missed, and occasionally the whole of the first Monday is missed). There may also be some missed hours due to evaluation testing during the course (often on Fridays every 2 or 4 weeks). The Company does not accept any liability for lessons missed due to these reasons and no refunds will be given where lessons are missed due to testing. In the rare event that you are the only student of your level, and you are enrolled on a group course, the school may offer you individual tuition up to the value you have paid for group classes, rather than put you in a class at the wrong level.

The Company will not refund any monies to a client who applies for a course requiring a specific level and is then found to be unable to join the course after the initial level test. In this case, the client will be offered a suitable alternative by the school and any difference in price (if the alternative course is less expensive) will be refunded by the Company. In cases where there are insufficient numbers to run a group class, a reduced number of individual classes may be offered or the course may be offered at another school of similar standard. You must inform the school staff immediately of any situation affecting the quality of your program (including but not limited to course or accommodation). The Company reserves the right to refuse a refund if you have declined to accept reasonable solutions offered to you by the school staff or the Company. Matters outside of the control of the school or the Company shall not be considered for refunds.

4) School Rules and Regulations
The Company cannot be held responsible for providing supervision of any kind either through the schools or through the host families. Participants are expected to be courteous and respectful guests. Illegal drug use or abusive behavior at any age or alcoholic consumption by minors will not be tolerated. The Company reserves the right to refuse to serve, to cancel and/or terminate participation for any person who fails to comply with the policies of the program provider (e.g. the school, program organizer), or for any other reason deemed necessary, in the sole discretion of the Company.

5) Under 18
Neither the Company nor the school or host family will provide any kind of supervision for anyone under 18 attending an adult program. All students under the age of 18 must include a completed waiver, signed by both themselves and their parents, with their enrolment. No enrolment will be considered without a signed waiver.

6) Materials and Transfers
Course materials, examination fees, airport transfers, and the cost of activities and excursions are not included except where specifically stated.

7) Activities and Excursions
Descriptions of activities and excursions which accompany the language courses are for guidance only, unless specifically noted in the confirmation invoice. Some activities may not run at all or may be substituted by other activities. In low season, there may be no activities organised at all.

8) Public Holidays
Where a course takes place during a public holiday, no lessons will take place on that day and no reduction in price will be given except where specifically stated. Individual classes are usually rescheduled (but not always) but group classes are usually forfeited. Please consult a list of public holidays (although it is the client's responsibility to check these since they are often subject to change).

9) Booking and Payment
No contract is made between the Company and the client and no booking is valid until the Company has issued a confirmation invoice by post, fax or e-mail. (An e-mail acknowledging receipt of an order does not constitute a confirmation invoice.) The Company will issue this confirmation invoice after it has received a completed booking form and the first payment. If the full balance of the holiday price is not paid by the due date shown on the initial confirmation, the Company reserves the right to cancel the client's booking and to impose the cancellation charges, stated below.

10) Prices and Surcharges
The charges which make up the total holiday price plus any applicable supplements and surcharges will be as stated on our website (prices in any printed brochure supplements, advertisements or other materials are for indication only). The prices are valid for holidays until further notice but are subject to change at any time (prices for an online order may also be subject to change if they are not accompanied by full payment or a deposit - once a deposit or full payment is made, the prices will not change, even if they are changed on the website). If your company requires a VAT invoice, this should be indicated at the time of booking. For guidance, your holiday price may also increase because of surcharges on the following items: governmental action and adverse currency fluctuations. Should there be a favourable currency fluctuation, the Company reserves the right to leave prices unaltered. The prices shown on our website were calculated at the end of 2008 on the basis of then known costs and the exchange rates at that time. So, any currency rate is a guideline only, and the amount you are charged can depend on the exact exchange rate at the time of payment.

11) Alterations by the Company
The Company will do its utmost to provide the arrangements that have been confirmed, but it must reserve the right to modify or cancel any holiday, course, accommodation or itinerary if unforeseen circumstances arise. If the Company cancel or significantly alter an essential element of the client's holiday for reasons of Force Majeure, on or before the date when the payment of the balance becomes due, the Company shall inform the client as soon as possible and shall offer them the choice of an alternative holiday of at least comparable standard if available. If the Company is unable to offer an alternative of similar price, the Company will offer the nearest available alternative and will refund the difference paid by the client.

12) Liability of the Company
While participating in this program you may be exposed to certain risks. These risks include, but are not limited to, accident and/or sickness without readily available medical facilities, the forces of nature, acts of war. By making a contract with us you are acknowledging and assuming these risks. Participants in any Company program waive any liability against the Company and its employees, for any injury, loss, damage, accident, expense or delay caused by or related to means of transportation or lodging (including host families). The participant understands that he/she is travelling under his/her own responsibility (if a minor, the parents or guardian assumes this responsibility) and releases the Company and its employees from any liability related to health and safety.

13) Alterations by the Client
If the client wishes to change their booking in any way after the confirmation invoice has been issued, they must inform the Company immediately, in writing, and the Company reserves the right to charge 45 Euros per person per change to cover the additional administration involved, plus any additional charges imposed by schools or other suppliers.

14) Cancellation by the Client, Visa Problems and Refunds
If the client wishes to cancel their booking this must be done in writing by the person who signed the booking form or who made the online order. The letter has to be sent by fax to the following Fax number: +34 933.171.254. The date of cancellation will be taken as the date that the Company receives the letter by fax. The amount paid as an account is non-refundable upon cancellation by the client.
The cancellation charges are:

After a course has started there is no refund for any course, accommodation or other item booked.

It is the client's responsibility to have a valid passport and all visas required to enter the country in which the program is taking place. Please give yourself sufficient time to apply for any necessary visas. Only the consulate or embassy of the country you are visiting can advise you on the necessity of a visa and the time frame needed to apply for it.

Please note: there may be a fee involved should you require an invitation letter from the school in order to apply for a visa to participate in a Company program. Fees vary depending on the school you will be attending and the advance notice of the request. You will be informed at the time of request about any fees. Should the original of an invitation letter from the school be necessary, please leave a minimum of 4 weeks for it to be sent by post. Any additional costs related to the sending of an invitation letter will be the responsibility of the student. Visa letters will only be sent to you once full payment of your program fees has been received.

Where a client has made a reasonable attempt to obtain a visa for the destination country within a reasonable timescale but is unable to obtain the visa, all money and deposits will be returned subject to a 100 Euros administration charge on receipt of written confirmation from the relevant consulate detailing the visa rejection (only original documents will be accepted). Notification of visa rejection must be made to the Company in writing and sent by fax to the following Fax number: +34 933.171.254 at least 2 weeks before the start date of the course or accommodation booking. The date of notification will be taken as the date that the Company receives the letter by fax.

In the case of cancellation, visa problems or any kind of refund, the client will (also) be subject to the following charges, depending on the method used to provide the refund: 35 Euros for a bank transfer, 10 Euros for an international bank cheque, or 2.5% of the total to a credit/debit card.

15) Early Returns
No refund will be given for early returns. However, if you must cancel your program due to a personal emergency or other unforeseeable cause, please notify the Company in writing as soon as possible prior to your departure from the program and we will review your claim. The Company reserves the right to make final decision on any refunds.

16) Descriptions
The Company honestly believes that all statements made in its brochure or website are factual and correct. Every reasonable effort has been made to describe the schools and environs and to provide the amenities described. The Company cannot therefore be held responsible for any changes that become known after the brochure was produced (up-to-date information can be found on the website), nor can the Company accept liabilities for happenings outside its reasonable control. The Company undertakes to advise the client of any material changes known to it prior to the client's departure.

17) Special Requirements
Any special requests must be made to the Company by writing in the booking form.

18) Insurance
Clients are not covered against accident, illness, loss of personal property or any other holiday risks. A holiday insurance that covers against all holiday risks during the entire holiday period is strongly recommended by the Company to all clients.

19) General Information
General information is included in this website for help and guidance to the client. Please read it carefully. The contract incorporating these conditions shall be governed by Spanish law and any matters arising out of it shall be subject to the jurisdiction of the Courts of Spain.